The Gottfried Institute General Return Policies
- Any item purchased at a sale price is a final sale and non-refundable.
- Certain digital programs have refund limitations and may not be eligible for a refund after 7 days.
- Dr. Sara Bars are non-refundable.
(See Digital Returns Policy Below)
Refunds will not be processed for any items returned without a return authorization or items returned to an incorrect address. If you have an issue with ANY product, please FIRST contact us at support@saragottfriedmd.com within 30 days of receipt and our support team will assist you. Return shipping is the responsibility of the consumer requesting the refund. Shipping costs will be not be refunded on any items returned.
Supplements / Shakes Return Policy:
This policy applies to shakes and supplements made by Thorne Research.
- If you return product (unopened) within 30 days of receipt of product, you will receive a full refund.
- If you return product (unopened) between 30 and 59 days of receipt of product, you will receive a 75% refund. Refunds and returns will not be considered more than 60 days past the date of receipt.
Important: Please contact us at support@saragottfriedmd.com for return authorization before returning any products. Please also be sure to return your product in a timely manner once authorization is given.
If you have an adverse reaction to the The Hormone Cure Shake purchased from The Gottfried Institute you will receive a full refund within 30 days of receipt. Thorne, our supplier, is interested in learning specifics of any reaction. Simply email our support desk, and provide details of your experience. We will put you in touch with a Thorne representative who will discuss your reaction and provide a return authorization. Once you have received a Return Authorization, please return your supplement or shake products ONLY to:
Thorne Research
25820 HWY 2
West Sandpoint, ID 83864
Important: Please FIRST contact us at support@saragottfriedmd.com for return authorization before returning any products.
Dr Sara Bars Return Policy:
Dr. Sara’s Bars are non-returnable, non-refundable.
Binder / Book Return Policy:
If you are not completely satisfied, please contact us at support@saragottfriedmd.com within 30 days of purchase for a full refund or credit towards any other program or product (less shipping fees). Refunds will be issued in the same form of payment used for the purchase (less shipping fees). For example, if the item was purchased with a credit card, your credit will be issued to that same card.
Binders / Books must be unused and – returned in original packaging. . We understand the product comes in cellophane and you must unwrap to view the product. However, if you use, remove, photocopy or write on any portion of the product, you will not be eligible for a refund. We advise that you send returned items fully insured, and ensure the items are well packaged, as you are responsible for any damage that occurs to items in transit.
PLEASE DO NOT RETURN SUPPLEMENTS or BARS TO The ADDRESS below!
Please Send Binder / Book Returns ONLY To:
Corporate Disk Company
Gottfried Institute Returns
4610 Prime Pkwy McHenry, IL 60050
There are NO REFUNDS on free promotional books or the shipping costs associated with them.
Digital Product / Program Return Policy :
Our general policy for digital (non-physical) products and programs is a money-back guarantee for 30 days, HOWEVER refund periods on digital content purchased from SaraGottfriedMD.com do vary. Please be sure to check your product sales page for specific refund limitations.
If you are not completely satisfied with your purchase, please contact support@saragottfriedmd.com within the refund period for a full refund or credit towards any other program or product.
Refunds will be made in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, your credit will be issued to that same card.
You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content provided by Dr. Sara Gottfried, MD or the Gottfried Institute, in whole or in part, and more specifically, you will not print, copy, or ‘lend’ to any other person. By purchasing any eBook, product or program, you hereby acknowledge and agree to these terms.
Facts about Refunds:
- Please note that it can take up to 10 business days for refunds to fully process.
- No Returns will be accepted for shakes or supplements without a return authorization.
- No returns or refunds are accepted on Dr. Sara’s bars.
- Return authorizations must be obtained from support@saragottfriedmd.com before returning any product.
- No refunds will be processed for shakes or supplements until the package has been returned to our supplier and we are notified of the return credit availability.
- Shipping on returns is the responsibility of the purchaser.